<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:sy="http://purl.org/rss/1.0/modules/syndication/" xmlns:slash="http://purl.org/rss/1.0/modules/slash/" > <channel> <title>team communication Archives - Braving Boundaries</title> <atom:link href="https://bravingboundaries.com/tag/team-communication/feed/" rel="self" type="application/rss+xml" /> <link>https://bravingboundaries.com/tag/team-communication/</link> <description>PROFESSIONAL LIFE COACHING & TRAINING</description> <lastBuildDate>Thu, 07 May 2026 15:58:41 +0000</lastBuildDate> <language>en-ZA</language> <sy:updatePeriod> hourly </sy:updatePeriod> <sy:updateFrequency> 1 </sy:updateFrequency> <image> <url>https://bravingboundaries.com/wp-content/uploads/2020/03/Asset-1.svg</url> <title>team communication Archives - Braving Boundaries</title> <link>https://bravingboundaries.com/tag/team-communication/</link> <width>32</width> <height>32</height> </image> <item> <title>Honesty, Boundaries and the Generation Gap</title> <link>https://bravingboundaries.com/honesty-boundaries-and-the-generation-gap/</link> <comments>https://bravingboundaries.com/honesty-boundaries-and-the-generation-gap/#respond</comments> <dc:creator><![CDATA[friedaL2020]]></dc:creator> <pubDate>Thu, 07 May 2026 13:53:13 +0000</pubDate> <category><![CDATA[Communication]]></category> <category><![CDATA[Corporate Wellness]]></category> <category><![CDATA[Leadership]]></category> <category><![CDATA[mental health]]></category> <category><![CDATA[Work life]]></category> <category><![CDATA[communication]]></category> <category><![CDATA[corporate wellness]]></category> <category><![CDATA[effective communication]]></category> <category><![CDATA[lessons learned]]></category> <category><![CDATA[team communication]]></category> <category><![CDATA[work life]]></category> <category><![CDATA[Working environment]]></category> <guid isPermaLink="false">https://bravingboundaries.com/?p=235659</guid> <description><![CDATA[<p>The post <a href="https://bravingboundaries.com/honesty-boundaries-and-the-generation-gap/">Honesty, Boundaries and the Generation Gap</a> appeared first on <a href="https://bravingboundaries.com">Braving Boundaries</a>.</p> ]]></description> <content:encoded><![CDATA[<div class="et_pb_section et_pb_section_0 et_section_regular" > <div class="et_pb_row et_pb_row_0"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_0 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_0 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h5><strong><span style="color: #be9727;"><em>WRITTEN BY FRIEDA LEVYCKY, FOUNDER OF <span style="text-decoration: underline;"><a href="https://bravingboundaries.com/" style="color: #be9727; text-decoration: underline;">BRAVING BOUNDARIES</a></span> </em></span></strong></h5> <p><strong><span style="color: #be9727;"><em></em></span></strong></p> <p class="western">A few weeks ago, something happened that I have not been able to stop thinking about. I was due to get on a call with a service provider, but, that morning, the call was cancelled because of illness. No problem, these things happen. We rescheduled for the following day and joined the call as planned. I asked, as you do, whether they were feeling better and it was what came next that caught me completely off guard:</p> <p class="western"><i>“Yes, much better thanks. We had an off-site last week and I was pretty tired and not really feeling it yesterday, so I moved the call.”</i></p> <p class="western">Now, I want to be honest with you: my face probably twitched. Those of you who know me will know that my face has never been particularly good at hiding what my brain is thinking. However, what was far more interesting than my expression was what was happening <i>inside</i> my head. Two very distinct voices were clearly in combat at exactly the same time.</p> <p class="western">The coach in me said: “<i>Hmm. OK. They took a mental health day. It is a generational thing. Keep an open mind.”.</i></p> <p class="western">The lawyer in me said something considerably less measured, which I will summarise as: “<i>You actually thought that was an appropriate thing to say to a client?”.</i></p> <p class="western">There it was. The generational gap, playing out in real time. Not between me and the service provider, but between the two parts of me.</p> <p class="western">Before we explore this further, take a moment to think how you would react. Are you with my coach’s voice or my lawyer’s voice?</p></div> </div><div class="et_pb_module et_pb_text et_pb_text_1 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2><strong>Why did I react so viscerally?</strong></h2></div> </div><div class="et_pb_module et_pb_image et_pb_image_0"> <span class="et_pb_image_wrap "><img fetchpriority="high" decoding="async" width="1500" height="1125" src="https://bravingboundaries.com/wp-content/uploads/2026/05/Senior-manager-discussing-work-with-younger-colleague-View-more-by-lechatnoir-from-Getty-Images-Signature.jpg" alt="Senior manager discussing work with younger colleague View more by lechatnoir from Getty Images Signature" title="Senior manager discussing work with younger colleague View more by lechatnoir from Getty Images Signature" class="wp-image-235687" /></span> </div><div class="et_pb_module et_pb_text et_pb_text_2 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p class="western">Before I point any fingers, I think it is worth sitting with that question honestly.</p> <p class="western">I was trained, professionally and personally, in an era where you did not bring your personal life into a client relationship. You showed up and you delivered. If you were having a bad day, a difficult week or a full-blown crisis, that was managed privately and it did not become your client’s problem to absorb. The boundary between the personal and the professional was clear and crossing it, particularly in the direction of a client, was simply not done.</p> <p class="western">That is not a generational flaw. It produced a great deal of reliability, accountability and mutual respect. It also, I will admit, produced a <a href="https://bravingboundaries.com/prioritising-self-care-in-a-demanding-work-environment/">great deal of suppression, burnout and people falling apart behind closed doors</a> because asking for help felt like weakness.</p> <p class="western">So, when I heard that explanation, my visceral reaction was not purely about professionalism. It was also the echo of a system I was shaped by bumping up against a system that is being actively dismantled by the generation coming through. That’s a positive. I mean, it’s something I am actively trying to change.</p></div> </div><div class="et_pb_module et_pb_text et_pb_text_3 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2><strong>Is honesty always a virtue?</strong></h2></div> </div><div class="et_pb_module et_pb_text et_pb_text_4 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p class="western">Here is where it gets genuinely interesting because I do believe in honesty. <a href="https://bravingboundaries.com/faqs/">It is one of the values that sits at the heart of everything I do</a>.</p> <p class="western">Honesty, though, is not a single, undifferentiated thing. There is the honesty that builds trust and the honesty that transfers your discomfort onto someone else. There is the honesty that is brave and the honesty that is, perhaps, a little careless.</p> <p class="western">When you tell a client that you cancelled a call because you were tired and not feeling it, you are being honest. You are also, whether you intend to or not, making them the custodian of information they did not ask for and cannot really do anything useful with. It subtly shifts the dynamic. It puts them in the position of having to decide how to feel about it, whether to say something, whether to be concerned or irritated or sympathetic. That is a lot to hand someone in a professional relationship.</p> <p class="western">The question I keep returning to is this: <i>who does that honesty serve?</i></p></div> </div><div class="et_pb_module et_pb_text et_pb_text_5 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2><strong>The Mental Health Day debate</strong></h2></div> </div><div class="et_pb_module et_pb_image et_pb_image_1"> <span class="et_pb_image_wrap "><img decoding="async" width="1500" height="1125" src="https://bravingboundaries.com/wp-content/uploads/2026/05/Woman-Thinking-View-more-by-Yaroslav-Shuraev-from-The-Yaroslav-Shuraev-Collection.jpg" alt="Woman Thinking View more by Yaroslav Shuraev from The Yaroslav Shuraev Collection" title="Woman Thinking View more by Yaroslav Shuraev from The Yaroslav Shuraev Collection" class="wp-image-235689" /></span> </div><div class="et_pb_module et_pb_text et_pb_text_6 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p class="western">Several countries have moved to enshrine the concept of the “Mental Health Day” formally. In the Netherlands, the approach to sick leave has long included mental and emotional wellbeing as valid grounds for absence, without the requirement to produce a medical certificate. Australia’s personal and carer’s leave provisions similarly cover mental health. New Zealand has led the way on wellbeing-related leave more broadly. The direction of travel globally is unambiguous. We are moving towards a world that takes mental health as seriously as physical health … and that is the right direction.</p> <p class="western">The existence of a right, however, does not automatically come with a roadmap for how to exercise it thoughtfully (particularly when clients are involved).</p> <p class="western">If you work in a service environment, your clients have made commitments based on your availability. They may have prepared, cleared time in their diary or arranged their own team around your meeting. When that falls away at short notice, there is a knock-on effect. Taking a mental health day is entirely reasonable. Doing so in a way that is planned around your commitments, communicated with appropriate notice and without a level of personal detail that puts the client in an awkward position, that is where the responsibility lies.</p> <p class="western">The right to the day and the responsibility for how you take it are two separate conversations and we often conflate them.</p></div> </div><div class="et_pb_module et_pb_text et_pb_text_7 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2><strong>Is this a generational mismatch or simply a professional one?</strong></h2></div> </div><div class="et_pb_module et_pb_text et_pb_text_8 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p class="western">I have gone back and forth on this more times than I can count. Part of me wonders whether I am simply old and whether this is exactly the kind of situation where I need to update my thinking rather than reach for the comfort of: “<i>that is not how things are done</i>“. Younger generations have grown up in a world where mental health is discussed openly, where vulnerability is not weakness and where bringing your whole self to work is actively encouraged. These are genuinely positive shifts.</p> <p class="western">There is, however, a distinction that sometimes gets lost in that conversation, which is the difference between <i>internal</i> culture and <i>external</i> relationships.</p> <p class="western">Within a team, within an organisation, the norms around honesty about wellbeing, around naming when you are struggling and around creating <a href="https://bravingboundaries.com/workplace-ostracism-addressing-the-intangible-office-bully/">psychological safety</a>, these can and should be progressive. Managers and leaders have a real responsibility to build environments where people feel they can say: “<i>I am not doing well today</i>” without fear of judgement or consequence.</p> <p class="western">The client relationship is a different animal. Not because clients are less important than colleagues, but because the nature of the contract is different. A client is not there to support your development. They are there because they need something from you and they have made themselves vulnerable by trusting you to deliver it. That dynamic calls for a different kind of care.</p></div> </div><div class="et_pb_module et_pb_text et_pb_text_9 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2><strong>What does this mean for Leaders and Teams?</strong></h2></div> </div><div class="et_pb_module et_pb_image et_pb_image_2"> <span class="et_pb_image_wrap "><img decoding="async" width="1500" height="1125" src="https://bravingboundaries.com/wp-content/uploads/2026/05/Woman-Leading-a-Meeting-View-more-by-Monkey-Business-Images.jpg" alt="Woman Leading a Meeting View more by Monkey Business Images" title="Woman Leading a Meeting View more by Monkey Business Images" class="wp-image-235688" /></span> </div><div class="et_pb_module et_pb_text et_pb_text_10 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p class="western">If you manage people, particularly across generations, this scenario is almost certainly going to land on your desk at some point, if it has not already.</p> <p class="western">Here are the questions I think are worth considering:</p> <p class="western"> <ul> <li><a href="https://bravingboundaries.com/work-life-balance-time-matters/"><strong>Have you had the explicit conversation?</strong></a> Many teams assume their people know where the professional line sits with clients. Often, they do not. Not because they are careless, but because the line has genuinely shifted and nobody has drawn it clearly. Do not assume. Have the conversation.</li> <li><strong>Are you managing up as well as managing down?</strong> If your team takes a mental health day, what is the plan for client commitments that day? Who is managing the communication and the rescheduling? A wellbeing-positive culture does not mean the client becomes collateral damage. Building that responsibility into the conversation is part of what it means to lead well.</li> <li><strong>Are you distinguishing between the right and the execution?</strong> You can fully support someone’s right to take time for their mental health and still give them feedback on how they communicated it to a client. Those are not contradictory positions. In fact, holding both at once is exactly what good leadership looks like.</li> <li><strong>Are you examining your own reaction?</strong> As I sat with my twitching face and my warring inner voices, what I realised is that my discomfort was telling me something useful, not just about the other person, but about my own assumptions, my own conditioning and the ways in which I still have some updating to do. That is not comfortable, but it is valuable.</li> </ul></div> </div><div class="et_pb_module et_pb_text et_pb_text_11 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2><strong>Where does the line sit now?</strong></h2></div> </div><div class="et_pb_module et_pb_text et_pb_text_12 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p class="western">What I do think is that the line has moved and that is not inherently a problem. What creates problems is when the line moves without anyone in the room agreeing on where it now sits. When one person is operating from the old map and another from the new one and nobody has noticed the discrepancy, you get exactly the kind of jarring situation I experienced on that call.</p> <p class="western">The solution is not to go back to a world where nobody was allowed to be human at work. Nor is it to abandon all professional discretion in the name of authenticity. It is to have the explicit, sometimes uncomfortable, conversations about what we expect of each other across generations, across roles and in the different contexts in which we operate.</p> <p class="western">That, in my view, is where the real work lies.</p> <p class="western"><i>What do you think? Have you experienced a situation like this, either as the person reacting or the person who said something that landed differently than you expected? I would love to hear your thoughts in the comments below.</i></p></div> </div><div class="et_pb_module et_pb_image et_pb_image_3"> <a href="https://bravingboundaries.com/book-a-call/"><span class="et_pb_image_wrap "><img decoding="async" width="810" height="450" src="https://bravingboundaries.com/wp-content/uploads/2026/05/Mailshot-CTA-images-1.png" alt="" title="Mailshot CTA images (1)" class="wp-image-235684" /></span></a> </div><div class="et_pb_module et_pb_divider et_pb_divider_0 et_pb_divider_position_bottom et_pb_space"><div class="et_pb_divider_internal"></div></div> </div> </div><div class="et_pb_row et_pb_row_1"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_1 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_13 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><em>Frieda Levycky is the Founder of Braving Boundaries, a coaching and training practice based in Cape Town. She works with individuals and teams to navigate change, build self-awareness and create healthier, more effective ways of working together.</em></p></div> </div> </div> </div> </div> <p>The post <a href="https://bravingboundaries.com/honesty-boundaries-and-the-generation-gap/">Honesty, Boundaries and the Generation Gap</a> appeared first on <a href="https://bravingboundaries.com">Braving Boundaries</a>.</p> ]]></content:encoded> <wfw:commentRss>https://bravingboundaries.com/honesty-boundaries-and-the-generation-gap/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> <item> <title>Effective Workplace Communication – Learning how to talk the talk</title> <link>https://bravingboundaries.com/effective-workplace-communication/</link> <comments>https://bravingboundaries.com/effective-workplace-communication/#respond</comments> <dc:creator><![CDATA[friedaL2020]]></dc:creator> <pubDate>Tue, 25 Oct 2022 11:00:58 +0000</pubDate> <category><![CDATA[Effective communication]]></category> <category><![CDATA[Enneagram]]></category> <category><![CDATA[Finding direction and purpose]]></category> <category><![CDATA[Relationships]]></category> <category><![CDATA[Self-awareness]]></category> <category><![CDATA[Team building]]></category> <category><![CDATA[Team communication]]></category> <category><![CDATA[Work life]]></category> <category><![CDATA[Working environment]]></category> <category><![CDATA[communication]]></category> <category><![CDATA[conscious communication]]></category> <category><![CDATA[effective communication]]></category> <category><![CDATA[effective workplace]]></category> <category><![CDATA[enneagram]]></category> <category><![CDATA[enneagram for team]]></category> <category><![CDATA[enneagram for teams]]></category> <category><![CDATA[improve team dynamics]]></category> <category><![CDATA[mental health]]></category> <category><![CDATA[problem teams]]></category> <category><![CDATA[team]]></category> <category><![CDATA[team bonding]]></category> <category><![CDATA[team building]]></category> <category><![CDATA[team communication]]></category> <category><![CDATA[team performance]]></category> <category><![CDATA[team training]]></category> <category><![CDATA[team work]]></category> <category><![CDATA[toxic teams]]></category> <category><![CDATA[toxic work environment]]></category> <category><![CDATA[working environments]]></category> <category><![CDATA[working together]]></category> <category><![CDATA[workplace]]></category> <guid isPermaLink="false">https://bravingboundaries.com/?p=4862</guid> <description><![CDATA[<p>Effective communication is the glue that keeps teams together, working cohesively and creating a positive working environment. How does your team communicate?</p> <p>The post <a href="https://bravingboundaries.com/effective-workplace-communication/">Effective Workplace Communication – Learning how to talk the talk</a> appeared first on <a href="https://bravingboundaries.com">Braving Boundaries</a>.</p> ]]></description> <content:encoded><![CDATA[<div class="et_pb_section et_pb_section_1 et_section_regular" > <div class="et_pb_row et_pb_row_2"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_2 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_14 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h5><em>WRITTEN BY ALICIA KOCH, FOUNDER OF <a href="https://www.thelegalbelletrist.com/" target="_blank" rel="noopener noreferrer">THE LEGAL BELLETRIST</a></em></h5></div> </div><div class="et_pb_module et_pb_text et_pb_text_15 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Sections include:</strong></p> <p> </p> <ol> <li style="font-weight: 400;" aria-level="1"><a href="#communication">Effective communication in the workplace</a></li> <li style="font-weight: 400;" aria-level="1"><a href="#skills">How to develop key communication skills</a></li> <li style="font-weight: 400;" aria-level="1"><a href="#personalities">Different personalities</a></li> </ol></div> </div><div class="et_pb_module et_pb_text et_pb_text_16 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><span style="font-weight: 400;">It was Robert Frost that said – </span></p> <blockquote><p><i><span style="font-weight: 400;">“Half the world is composed of people who have something to say and can’t, and the other half who have nothing to say and keep on saying it.”</span></i></p></blockquote> <p><span style="font-weight: 400;">Personally, I don’t know a better quote that describes what it means to have effective communication. Or to be an effective communicator. </span></p> <p><span style="font-weight: 400;">To be an effective communicator is not simply a matter of speaking whatever comes to mind. A person that can communicate effectively speaks </span><i><span style="font-weight: 400;">to you </span></i><span style="font-weight: 400;">instead of</span><i><span style="font-weight: 400;"> at you</span></i><span style="font-weight: 400;">. They drive positive communication between themselves and others resulting in valuable communication within teams. They are self-aware and are also aware of others around them. It takes skill. Something that can be learnt just as easily (or not) as riding a bike. </span></p> <p><span style="font-weight: 400;">But it can (and should) be a skill that we all improve on. Daily. </span></p> <p><span style="font-weight: 400;">Because communication that is effective, that has impact and that results in positive outcomes, takes choosing </span><i><span style="font-weight: 400;">what you say</span></i><span style="font-weight: 400;"> and </span><i><span style="font-weight: 400;">how you say it </span></i><i><span style="font-weight: 400;">carefully</span></i><span style="font-weight: 400;">.</span></div> </div><div id="communication" class="et_pb_module et_pb_text et_pb_text_17 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2><strong>Effective Communication in the Workplace</strong></h2> <p><span style="font-weight: 400;">Effective communication is the glue that keeps teams together, working cohesively and creating a positive, healthy working environment, resulting in an overall positive impact on a company’s wellbeing. </span></p> <p><span style="font-weight: 400;">As </span><a href="https://www.betterup.com/blog/why-communication-is-key-to-workplace-and-how-to-improve-skills" target="_blank" rel="noopener"><span style="font-weight: 400;">BetterUp</span></a><span style="font-weight: 400;"> sets out – </span></p> <blockquote> <p><i><span style="font-weight: 400;">“Communication in the workplace is important because it boosts employee morale, engagement, productivity, and satisfaction. Communication is also key for better team collaboration and cooperation. Ultimately, effective workplace communication helps drive better results for individuals, teams, and organizations.”</span></i></p> </blockquote> <p><span style="font-weight: 400;">Similarly, poor communication can affect a businesses bottom line. How you may ask. Well abusive language within a team or language that is not enabling will inevitably break down trust. As a result, employees can feel demotivated and demoralized becoming disconnected from the businesses’ culture, believing that they are uninformed and excluded from decision making. Feelings of demotivation and demoralization result in disinterest in achieving workplace goals or a complete disinterest in the workplace. Entirely. </span></p> <p><span style="font-weight: 400;">That’s a lot of “dis’s” which a business should avoid! </span></p> <p><i><span style="font-weight: 400;">And it all starts with improving communication</span></i></p></div> </div><div class="et_pb_module et_pb_image et_pb_image_4"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1920" height="1440" src="https://bravingboundaries.com/wp-content/uploads/2022/10/Effective-Workplace-Communication-Learning-how-to-talk-the-talk-1.jpg" alt="Effective Workplace Communication - Learning how to talk the talk " title="Effective Workplace Communication - Learning how to talk the talk (1)" class="wp-image-4880" /></span> </div><div class="et_pb_module et_pb_text et_pb_text_18 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><span style="font-weight: 400;">The truth of the matter is not everyone is the same. That may be an obvious statement, but it is worth stating. </span></p> <p><span style="font-weight: 400;">People don’t automatically think the same or speak in the same way. How can they? We are all raised differently, we go to different schools, come from different backgrounds and (as is natural) will be motivated in different ways by different things. The result? Team members will inevitably differ (quite widely in some instances) in the way they communicate. </span></p> <p><span style="font-weight: 400;">If any of you have worked in a team before, you will have noticed that each person within a team will approach a task in a unique way. Why? Because each person has their own needs when it comes to the support they need.</span></p> <p><span style="font-weight: 400;">Again, we are all unique and will have individual approaches to things, our own likes, dislikes, needs and desires, and preferred ways we need to be spoken to, motivated and supported. </span></p> <p><span style="font-weight: 400;">And it’s because of all these differences that </span><i><span style="font-weight: 400;">real, honest, positive and enabling communication becomes key. </span></i></p> <p><span style="font-weight: 400;">Because if a team is going to build rapport and promote an effective working relationship, each team member must develop the skill and flexibility to address collective needs and concerns through effective communication.</span></p></div> </div><div id="skills" class="et_pb_module et_pb_text et_pb_text_19 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2><strong>How to develop key communication skills</strong></h2> <p><span style="font-weight: 400;">As Tony Robbins </span><a href="https://www.tonyrobbins.com/ask-tony/effective-communication/#:~:text=How%20to%20get%20people%20to,solutions%20and%20ask%20for%20action" target="_blank" rel="noopener"><span style="font-weight: 400;">sets out</span></a><span style="font-weight: 400;"> – </span></p> <blockquote> <p><i><span style="font-weight: 400;">“Effective communication resolves conflicts, transfers information, increases understanding and ultimately strengthens your relationships. That said, it almost always involves some form of deep listening, empathy for the person or people you are communicating with, body language and being aware of your emotions and the emotions of others involved in the conversation that conveys the message you are ultimately trying to send.”</span></i></p> </blockquote> <p><span style="font-weight: 400;">And we couldn’t agree more with Tony Robbins – listening, having empathy, recognizing body language are all crucial when getting your message across. In a way that best serves the team. Not an individual.</span></p> <p><span style="font-weight: 400;">Therefore, after looking at several resources, we have set out 7 effective communication skills that we can all do, because they are all skills that can be easily developed – </span></p></div> </div> </div> </div><div class="et_pb_row et_pb_row_3 et_pb_gutters1"> <div class="et_pb_column et_pb_column_1_4 et_pb_column_3 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_image et_pb_image_5"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1080" height="1080" src="https://bravingboundaries.com/wp-content/uploads/2020/07/1.png" alt="" title="1" class="wp-image-1486" /></span> </div> </div><div class="et_pb_column et_pb_column_3_4 et_pb_column_4 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_20 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Step One – Actively listen</strong></p> <p><span style="font-weight: 400;">It was Greek Philosopher, Epictetus who said – </span></p> <p><i><span style="font-weight: 400;">“We have two ears and one mouth so that we can listen twice as much as we speak.”</span></i></p> <p><span style="font-weight: 400;">So, let’s start there.</span></p> <p><span style="font-weight: 400;">People need to make a conscious effort to listen to one another. But more than just listening, we need to </span><i><span style="font-weight: 400;">hear one another</span></i><span style="font-weight: 400;">. We need to </span><i><span style="font-weight: 400;">actively listen</span></i><span style="font-weight: 400;">. This involves </span><i><span style="font-weight: 400;">thinking </span></i><span style="font-weight: 400;">about what is being said, </span><i><span style="font-weight: 400;">acknowledging </span></i><span style="font-weight: 400;">what is being said and </span><i><span style="font-weight: 400;">understanding</span></i><span style="font-weight: 400;"> what is being said. [1] </span></p> <p><span style="font-weight: 400;">Active listening takes participation, involving all of one’s senses. One needs to give another person their full attention. They need to </span><i><span style="font-weight: 400;">show that they are listening,</span></i><span style="font-weight: 400;"> and this involves a few non-verbal messages – using body language, like nodding and smiling, even murmuring “</span><i><span style="font-weight: 400;">Mmm hmm”</span></i><span style="font-weight: 400;"> to indicate that someone has been heard. By consciously involving oneself in the conversation the person doing the talking feels more at ease and will be more willing to communicate openly and honestly. [2] </span></p></div> </div> </div> </div><div class="et_pb_row et_pb_row_4 et_pb_gutters1"> <div class="et_pb_column et_pb_column_1_4 et_pb_column_5 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_image et_pb_image_6"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1080" height="1080" src="https://bravingboundaries.com/wp-content/uploads/2020/07/2.png" alt="" title="2" class="wp-image-1487" /></span> </div> </div><div class="et_pb_column et_pb_column_3_4 et_pb_column_6 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_21 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Step Two – effective body language</strong></p> <p><span style="font-weight: 400;">As we set out in Step One above, using body language is key when trying to establish rapport with someone. It’s not just about smiling and nodding (which are important), it goes a little further than that. Mirroring someone’s movements becomes key – matching someone else’s body movements, energy levels and breathing patterns is a sure-fire way to build rapport. It is also an effective tool in improving communication skills. Why? By mirroring someone you are attempting to connect with them, trying to build trust. The goal with effectively communicating is to get team members to identify with one another and relate to one another – engaging instead of disengaging. Answering “me too” or agreeing with what is being said – buying in to an idea or a suggestion instead of shutting it down. [3] </span></p></div> </div> </div> </div><div class="et_pb_row et_pb_row_5 et_pb_gutters1"> <div class="et_pb_column et_pb_column_1_4 et_pb_column_7 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_image et_pb_image_7"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1080" height="1080" src="https://bravingboundaries.com/wp-content/uploads/2020/07/3.jpg" alt="" title="3" class="wp-image-1488" /></span> </div> </div><div class="et_pb_column et_pb_column_3_4 et_pb_column_8 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_22 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Step Three – show empathy and exercise patience</strong></p> <p><span style="font-weight: 400;">Actively listening and mirroring body language are only the initial steps. Because it takes real understanding and empathy towards another person – putting yourself in their shoes – that really gets someone to open up. If you can demonstrate to a team member that you understand how </span><i><span style="font-weight: 400;">they feel</span></i><span style="font-weight: 400;">, you may gain a better understanding of what their pain points are and how they are struggling. And by doing that, you can understand </span><i><span style="font-weight: 400;">how to help them. </span></i><span style="font-weight: 400;">But it may take patience. And while “patience is a virtue” it is something that we all have to practice. On both sides – the listener and the speaker – it takes patience to calmly but precisely communicate how you/they are feeling, even when you/they are frustrated or annoyed (especially when). Showing empathy and exercising patience can go a long way to avoid disagreements or arguments. [1]</span></p></div> </div> </div> </div><div class="et_pb_row et_pb_row_6 et_pb_gutters1"> <div class="et_pb_column et_pb_column_1_4 et_pb_column_9 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_image et_pb_image_8"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1080" height="1080" src="https://bravingboundaries.com/wp-content/uploads/2020/07/4.png" alt="" title="4" class="wp-image-1489" /></span> </div> </div><div class="et_pb_column et_pb_column_3_4 et_pb_column_10 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_23 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Step Four – Sound reasoning</strong></p> <p><span style="font-weight: 400;">With people engaged and feeling listened to, responding to what is being said with logic and reason is the next reasonable step. What </span><i><span style="font-weight: 400;">is</span></i><span style="font-weight: 400;"> the goal here? What </span><i><span style="font-weight: 400;">is</span></i><span style="font-weight: 400;"> the core message? Once you know that for yourself, communicating it to others needs to be delivered in a way that justifies a decision – whether it’s in favour of something the team has put forward or is in a different direction to what has been suggested. And to do this, you need to give enough detail to satisfy questions and any negative reaction and instead garner support and understanding. Creating a sustainable choice comes down to reason and logic. Fact. Data. Numbers. Whatever it is that will substantiate reasoning. And this is what communicating in an engaging way comes down to – providing logical reasons upfront so that a decision is easily justified, having the complete buy-in from all team members concerned. However, there is a word of caution here – don’t launch into listing facts and figures. Instead try to integrate the valuable information naturally into a discussion while still actively engaging. Try the “power of storytelling” when giving justification for a decision, remembering it needs to be in an easy to understand and positively engaging way. [3]</span></p></div> </div> </div> </div><div class="et_pb_row et_pb_row_7 et_pb_gutters1"> <div class="et_pb_column et_pb_column_1_4 et_pb_column_11 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_image et_pb_image_9"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1080" height="1080" src="https://bravingboundaries.com/wp-content/uploads/2020/07/5.png" alt="" title="5" class="wp-image-1490" /></span> </div> </div><div class="et_pb_column et_pb_column_3_4 et_pb_column_12 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_24 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Step Five – positivity, open-mindedness, and honesty</strong><b><i></i></b></p> <p><span style="font-weight: 400;">Yes, this may be in stark contrast to the “sound reasoning” we discussed above. But, in delivering the sound reason and logic, you need to remain positive, open-minded, and honest to ensure that any trust and any rapport you have managed to build within your team remains intact. For both the listener and the speaker, remaining positive, assists in retaining the mindset that something can be done, or a goal can be achieved instead of immediately assuming it can’t (being a “Negative Nancy”). It’s about a positive outlook that is clear for all to see. Likewise, keeping an open mind where you are open to possibilities will result in a far better result than if you naysay every idea put forward. Lastly, trust is crucial when people are working in a team. Everyone involved needs to know that they can rely on one another to “have their back”, to do what they say they will do and to be honest about their intentions. Sure, this may amount to “blue skies” thinking. But in an ideal world, one where there is effective communication – positivity, open-mindedness, and honesty are key in ensuring any message delivered, is done in a way that encourages a positive outlook and engagement in what could otherwise be a difficult situation. [1] </span></p></div> </div> </div> </div><div class="et_pb_row et_pb_row_8 et_pb_gutters1"> <div class="et_pb_column et_pb_column_1_4 et_pb_column_13 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_image et_pb_image_10"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1080" height="1080" src="https://bravingboundaries.com/wp-content/uploads/2020/07/6.jpg" alt="" title="6" class="wp-image-1491" /></span> </div> </div><div class="et_pb_column et_pb_column_3_4 et_pb_column_14 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_25 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Step Six – Action</strong></p> <p><span style="font-weight: 400;">It’s at this point that you need to ask for action. Communicating effectively involves asking for a resolution to something. It involves asking for action. If you have followed the steps above, you’ll have made whoever you are speaking to feel comfortable, engaged with and listened to. You’ll have provided sound reasoning for a decision and will have (undoubtedly) provided a solution to the issue/problem. But that is not enough. You cannot assume that someone in your team is going to take action after a discussion. You need to ask for follow-through by asking team members to commit to </span><i><span style="font-weight: 400;">doing something</span></i><span style="font-weight: 400;">. It could be as simple as sending an email or calling someone. Whatever it is, there needs to be an action point at the end of the conversation. [3]</span></p></div> </div> </div> </div><div class="et_pb_row et_pb_row_9 et_pb_gutters1"> <div class="et_pb_column et_pb_column_1_4 et_pb_column_15 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_image et_pb_image_11"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1080" height="1080" src="https://bravingboundaries.com/wp-content/uploads/2020/05/7.png" alt="" title="7" class="wp-image-1882" /></span> </div> </div><div class="et_pb_column et_pb_column_3_4 et_pb_column_16 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_26 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><strong>Step Seven – show you care</strong></p> <p><span style="font-weight: 400;">It’s important to remember that the recipient’s of your communication are human beings. Real people who have their own stresses, hopes, fears, distractions, personal problems, and challenges. It’s therefore important to remember – before sending out an email or jumping on a MS Teams call – to remember you are just one human being dealing with another human being. And because of that, exercising care is important – now more than ever. With some team members working remotely and others working in the office, checking in with one another every now and again, asking how they are doing, following up if you know of a personal problem, shows care. And it really doesn’t have to take an inordinate amount of time. But check in. It will be so worth it. [4]</span></p></div> </div> </div> </div><div class="et_pb_row et_pb_row_10"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_17 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div id="personalities" class="et_pb_module et_pb_text et_pb_text_27 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><h2><strong>Different personalities</strong></h2></div> </div><div class="et_pb_module et_pb_image et_pb_image_12"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1920" height="1440" src="https://bravingboundaries.com/wp-content/uploads/2022/10/Effective-Workplace-Communication-Learning-how-to-talk-the-talk-2.jpg" alt="Effective Workplace Communication - Learning how to talk the talk " title="Effective Workplace Communication - Learning how to talk the talk (2)" class="wp-image-4881" /></span> </div><div class="et_pb_module et_pb_text et_pb_text_28 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><span style="font-size: 16px; font-weight: 400;">It’s worthwhile to repeat that </span><i style="font-size: 16px;"><span style="font-weight: 400;">different personality types will need different things. </span></i></p> <p><span style="font-weight: 400;">Take myself for instance. Throughout my career I’ve always needed a softer approach when it comes to communication or receiving instructions, criticism and when delivering on required tasks. </span></p> <p><span style="font-weight: 400;">It’s not that I am weak or particularly sensitive, it’s just my personality type. The problem is, it was often difficult communicating this to leaders and team members. Maybe because they simply didn’t understand that there </span><i><span style="font-weight: 400;">are</span></i><span style="font-weight: 400;"> so many </span><i><span style="font-weight: 400;">different personality types</span></i><span style="font-weight: 400;"> all requiring a </span><i><span style="font-weight: 400;">different approach. </span></i></p> <p><span style="font-weight: 400;">It would’ve been so much easier on me had the leaders I worked for invested in </span><i><span style="font-weight: 400;">a way to understand different personality types </span></i><span style="font-weight: 400;">within their teams. And this is where the </span><a href="https://bravingboundaries.com/enneagram/"><span style="font-weight: 400;">Enneagram</span></a><span style="font-weight: 400;"> can become invaluable to a diverse team all having diverse needs. </span></p> <p><span style="font-weight: 400;">As you may recall in the last article – </span><a href="https://bravingboundaries.com/investing-in-you-the-world-of-the-enneagram/"><span style="font-weight: 400;">Investing in You – The World of the Enneagram</span></a><span style="font-weight: 400;"> – I set out just </span><i><span style="font-weight: 400;">how beneficial taking the Enneagram was</span></i><span style="font-weight: 400;"> in better understanding myself and the reasons why I do the things that I do. It has highlighted my core motivations and the impact they have on my personality, how I think, how I feel and how I take action.</span></p> <p><span style="font-weight: 400;">The Enneagram has been invaluable in my journey of self-discovery, self-development, relationship building, how I can better resolve conflict according to my own personality type and how I can work better in a team.</span></p> <p><span style="font-weight: 400;">And I think for anyone looking to better understand team dynamics, the following found on the Braving Boundaries </span><a href="https://bravingboundaries.com/enneagram/"><span style="font-weight: 400;">website</span></a> <span style="font-weight: 400;">is highly enlightening – </span></p> <blockquote> <p><i><span style="font-weight: 400;">“The power of the Enneagram lies in its subtle complexity, in its flexibility, and in its open-endedness, allowing it to take into account the myriad characteristics of human personality, how these traits blend in each person, and how they change depending on circumstances.</span></i></p> <p><i><span style="font-weight: 400;">The Enneagram is all about the WHY. It delves into our motivations and explains why we do the things we do. It offers profound insights into what makes us tick, such as the unconscious fears buried deep in our psyches that affect our everyday decisions.”</span></i></p> </blockquote> <p><span style="font-weight: 400;">The feedback session – as I said previously – was where I was able to gain a real understanding of my personality or archetype style. It’s how I got better acquainted with myself. It’s how I have been able to implement the changes suggested to me in the report. </span></p> <p><span style="font-weight: 400;">And for </span><i><span style="font-weight: 400;">any team</span></i><span style="font-weight: 400;"> in </span><i><span style="font-weight: 400;">any business</span></i><span style="font-weight: 400;">, this would be worth its weight in gold. The perfect way to ensure a harmonious working environment, as well as effective, positive communication. </span></p> <p><span style="font-weight: 400;">To find out more about the Enneagram Team Session and how you can both better understand team members within your organisation whilst also discovering ways you can improve your own communication skills, take a look at the </span><a href="https://bravingboundaries.com/enneagram/"><span style="font-weight: 400;">Braving Boundaries website </span></a><span style="font-weight: 400;">and </span><a href="https://bravingboundaries.com/contact-me/"><span style="font-weight: 400;">get in touch</span></a><span style="font-weight: 400;"> with Frieda Levycky today. There are fantastic programmes for both individuals and teams.</span></p> <p><i><span style="font-weight: 400;">Truly invest in yourself, your team and ensure a positive, harmonious working environment!</span></i></p></div> </div><div class="et_pb_module et_pb_image et_pb_image_13"> <a href="https://bravingboundaries.com/enneagram-inquiry/"><span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="810" height="450" src="https://bravingboundaries.com/wp-content/uploads/2022/10/End-of-blog-post-CTA-image-1.jpg" alt="Book a Team Enneagram Sessions with Frieda Levycky" title="End of blog post CTA image (1)" class="wp-image-4875" /></span></a> </div><div class="et_pb_module et_pb_text et_pb_text_29 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner"><p><b>References</b></p> <p><span style="font-weight: 400;">[1] Beqiri, G. (2021, February 15). </span><i><span style="font-weight: 400;">Communication Skills in the Workplace.</span></i> <a href="https://virtualspeech.com/blog/communication-skills-in-the-workplace" target="_blank" rel="noopener"><span style="font-weight: 400;">https://virtualspeech.com/blog/communication-skills-in-the-workplace</span></a></p> <p><span style="font-weight: 400;">[2] Skills You Need. (n.d.). </span><i><span style="font-weight: 400;">Active Listening.</span></i> <a href="https://www.skillsyouneed.com/ips/active-listening.html" target="_blank" rel="noopener"><span style="font-weight: 400;">https://www.skillsyouneed.com/ips/active-listening.html</span></a><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">[3] Tony Robbins. (n.d.) </span><i><span style="font-weight: 400;">How can I communicate more effectively?</span></i> <a href="https://www.tonyrobbins.com/ask-tony/effective-communication/#:~:text=How%20to%20get%20people%20to,solutions%20and%20ask%20for%20action" target="_blank" rel="noopener"><span style="font-weight: 400;">https://www.tonyrobbins.com/ask-tony/effective-communication/#:~:text=How%20to%20get%20people%20to,solutions%20and%20ask%20for%20action</span></a><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">[4] Cookes-Campbell, A. (2022, July 14). </span><i><span style="font-weight: 400;">Why Communication is Key in the Workplace and Ways to Improve.</span></i> <a href="https://www.betterup.com/blog/why-communication-is-key-to-workplace-and-how-to-improve-skills" target="_blank" rel="noopener"><span style="font-weight: 400;">https://www.betterup.com/blog/why-communication-is-key-to-workplace-and-how-to-improve-skills</span></a><span style="font-weight: 400;"> </span></p></div> </div> </div> </div><div class="et_pb_row et_pb_row_11"> <div class="et_pb_column et_pb_column_4_4 et_pb_column_18 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_divider et_pb_divider_1 et_pb_divider_position_center et_pb_space"><div class="et_pb_divider_internal"></div></div> </div> </div><div class="et_pb_row et_pb_row_12 et_pb_gutters1"> <div class="et_pb_column et_pb_column_1_4 et_pb_column_19 et_pb_css_mix_blend_mode_passthrough"> <div class="et_pb_module et_pb_image et_pb_image_14"> <span class="et_pb_image_wrap "><img loading="lazy" decoding="async" width="1080" height="1080" src="https://bravingboundaries.com/wp-content/uploads/2020/08/Alicia-Koch-The-Legal-Belletrist.jpg" alt="" title="Alicia Koch - The Legal Belletrist" class="wp-image-1704" /></span> </div> </div><div class="et_pb_column et_pb_column_3_4 et_pb_column_20 et_pb_css_mix_blend_mode_passthrough et-last-child"> <div class="et_pb_module et_pb_text et_pb_text_30 et_pb_text_align_left et_pb_bg_layout_light"> <div class="et_pb_text_inner">About the writer, <strong><em>Alicia Koch, Founder of The Legal Belletrist.</em></strong></p> <p>Alicia, an admitted attorney with over 10 years PQE, and now a legal writer and researcher, has established The Legal Belletrist to assist companies (in different sectors) to write well-researched articles that speak to each company’s core business, enabling growth and commercialism.</p> <p>Click here to visit <a href="https://www.thelegalbelletrist.com/">The Legal Belletrist website</a>.</p> <p><strong>Email: <a href="mailto:alicia@thebelletrist.com" target="_blank" rel="noreferrer noopener">alicia@thebelletrist.com</a> </strong></div> </div> </div> </div> </div> <p>The post <a href="https://bravingboundaries.com/effective-workplace-communication/">Effective Workplace Communication – Learning how to talk the talk</a> appeared first on <a href="https://bravingboundaries.com">Braving Boundaries</a>.</p> ]]></content:encoded> <wfw:commentRss>https://bravingboundaries.com/effective-workplace-communication/feed/</wfw:commentRss> <slash:comments>0</slash:comments> </item> </channel> </rss>